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Privacy Policy

1. Introduction

The Operatic Physio is committed to protecting your privacy and handling your personal data responsibly and transparently.

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This Privacy Policy explains how personal information is collected, used, stored, and protected when you use this website or engage with services provided by The Operatic Physio, including home-based MSK physiotherapy and in-person vocal coaching.

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2. Who We Are

Data Controller: Nikhil Samuel

Contact:
📞 WhatsApp: 07428 182699
 

3. What Information We Collect

We may collect and process the following types of personal data:

a) Personal Information

  • Name

  • Contact details (phone number, email address)

  • Address (for home-based physiotherapy visits)

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b) Health Information (Physiotherapy Clients Only)

  • Medical history

  • Presenting symptoms or injuries

  • Treatment notes and progress records

Health data is classed as special category data under UK GDPR and is handled with additional care.

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c) Vocal Coaching Clients

For vocal coaching, information collected is limited to what is necessary for teaching purposes and does not include medical diagnosis or treatment.

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4. How Your Information Is Used

Your data is used to:

  • Book and manage appointments

  • Deliver physiotherapy or vocal coaching services

  • Communicate with you regarding your care or sessions

  • Maintain accurate clinical or teaching records

  • Meet legal, professional, and insurance obligations

Your data will never be used for marketing purposes without your explicit consent.

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5. Lawful Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

  • Consent – for communication and optional services

  • Contract – to deliver agreed services

  • Legal obligation – for record keeping and professional requirements

  • Vital interests – where relevant for health and safety

  • Healthcare provision – for physiotherapy services involving health data

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6. How Your Data Is Stored

Personal data is stored securely using:

  • Password-protected digital systems

  • Secure devices and storage

  • Physical records stored securely where applicable

Access to personal data is restricted to The Operatic Physio only.

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Data is retained only for as long as required by professional, legal, or insurance guidelines.

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7. Sharing Your Information

Your personal data will not be shared with third parties unless:

  • You give explicit consent

  • It is required by law

  • It is necessary for safeguarding or legal reasons

No data is sold or shared for marketing purposes.

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8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of data (where legally permissible)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests can be made by contacting The Operatic Physio directly.

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9. Cookies and Website Use

This website may use basic cookies to ensure functionality and improve user experience.

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You can control cookie preferences through your browser settings.

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10. Data Security

All reasonable steps are taken to protect your data from loss, misuse, unauthorised access, or disclosure.

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In the event of a data breach, any legally required notifications will be made in accordance with UK GDPR.

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11. Complaints

If you have concerns about how your data is handled, please contact The Operatic Physio first so the issue can be addressed.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on the website.

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